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At Luxcoats, each product is carefully crafted and customized for our customers. As our products are time-sensitive and expire within one month of dispatch, we follow a strict No Refund & No Return Policy, except under specific conditions outlined below.
Once an order has been placed on Luxcoats.in, it cannot be cancelled, returned, or refunded.
Due to the custom-made nature of our products and their limited shelf life, we are unable to accept returns or issue refunds for undelivered, unused, or unwanted items.
A refund may only be considered in the following rare circumstances:
Wrong Product Delivered – If you receive a product different from your confirmed order.
Damaged Product on Arrival – If your product arrives in a damaged condition due to our packaging error (claims must be made within 24 hours of delivery with photos/videos).
Superior Shipping Service Failure – If you paid for superior/priority shipping and the shipment did not meet the promised service level due to Luxcoats’ fault.
Note: Damages or delays caused by courier partners during standard shipping are not eligible for refunds, as these are beyond Luxcoats’ control.
If an order is undeliverable due to incorrect address, failed delivery attempts, or refusal to accept, the order may be re-shipped at the customer’s cost.
Refunds will not be issued in such cases.
If you are eligible for a refund under the conditions above, please contact our support team at [support@luxcoats.in] within 24 hours of delivery.
Approved refunds will be processed to your original payment method within 7–10 business days.